Final Project Documentation   

                                            For

            Recreation and Wellness Intranet Project

Prepared by:  Tony Prince                                                       Date:  02 Dec 2004

I. Project description

The Recreation and Wellness Intranet project is a project that provide the application on the company current Intranet to help employees improve their health, at the same time, reducing the internal costs, increasing cross-selling of products, and exploiting new web based technologies to help employees, customers, and suppliers work together to improve the development and delivery of its health care products and services. The Health Coverage Costs Business Model is a project that creates to track the employees health care expenses and company health care costs. Besides, the project will cover the business sales by develop the cross-selling system to improve cross-selling to current customers. Lastly, a Web-Enhanced Communications System will be developing to improve the development and delivery of products and services.

II. Project proposal and backup data (request for proposal, statement of work, proposal correspondence, and so on)

The overall project was implemented by carrying out the steps of Initiating, Planning, Executing, Controlling, and Closing. The steps lead the project from the beginning until the end of it.

In the Initiating part, we define the project objective and goals, evaluate the given project, developed project team, assigned project task, prepare the business case and project charter.

In the Planning part, we developed the team contract, stakeholder analysis, scope statement, work breakdown structure (WBS); create Gantt Chart and Network Diagram, create the probability/impact matrix, and list of prioritized risk of the project.

In the Executing part, we developed a few prototype screens for the Recreation and Wellness Intranet, project web-site; do presentation, create milestone report, developed agenda for project meeting, provide new schedule and cost estimates, then developed a detail list of assumptions and questions that the project has related to the new scope of the project.

In the Controlling part, we update the Gantt Charts, project charter, scope statement, and the prioritized risks.

The last part is the Closing part, where we prepare the presentation on final project, prepare lesson-learned report, final project report, transition report, and update the project web site.

Statement of work (SOW)

Statement of Work for Project Name

Prepared by:  Wong Siew Theng                              Date: 28^th March 2004

I.                Scope of Work:

This project provides application through intranet, where employee could improve their health by registered the company-sponsored program via the companys intranet. This project can help company to decrease the premium costs, increase employees health as well as saving about $30/employee/year for full-time employees over the next four years.

The final budget for this project is about $500,000 to fulfill the changing of the project scope. This result has more than $100,000 cost overrun. An additional $100,000 will be requested every year for operational expenses after the project is completed. Estimated benefits are $600,000 each year. It is important to focus on the system paying for itself within one year.

II.              Location of Work:

The work that must be performed is:

1. Templates and tools: The intranet site allows authorized users to download the files that they need for creating project management documents. It will also provide a help function to help them to use the tools. These files will be locating in Microsoft Word, Microsoft Project, or in HTML or PDF format, as appropriate.
2. User submissions: Users will be encouraged to e-mail files with sample templates and tools to the Webmaster. The Webmaster will forward the files to the appropriate person for review and then post the files to the intranet site, if desired.
3. Articles: Articles posted on the intranet site will have the appropriate copyright permission. The preferred format for articles will be PDF. The project manager may approve other formats.
4. Links: All links to external site will be tested on a weekly basis. Broken links will be fixed of removed within five working days of discovery.
5. Help feature: The Help feature must be user-friendly and capable of soliciting questions and immediately acknowledging that the question has been received in the proper format. The feature must also be capable of forwarding the question to the appropriate expert (as maintained in the systems expert database) and capable of providing the status of questions that are answered. The system must also allow for payment for advice, if appropriate.
6. Security: The intranet site must provide several level of security. All internal employees will have access to the entire intranet site when they enter their security information to access the main, corporate intranet. Part of the intranet will be available to current users based on verification with the current user database. Other options of the intranet will be available after negotiating a fee or entering a fixed payment using preauthorized payment methods.
7. Search feature: The intranet site must include a search feature for users to search by topic, keywords, etc.
8. Access feature: The intranet site must be accessible using a standard Internet browser. Users must have appropriate application software to open several of the templates and tools.
9. Available for whole day: The intranet site must be available 24 hours per day, 7 days per week, with one hour per week for system maintenance and other periodic maintenance, as appropriate.
10. Registration free courses: The authorized users can access the intranet and register for company-sponsored recreational programs, and health-related issues classes and programs.
11. Involve employee in the system: Track data on employee involvement in these recreational and health-management programs.

III.            Period of Performance:

This work is started at March 1, 2004  and will be ending at September 1, 2004. There have 7 members in our project team. They are project manager Tony Prince, Programmer/ analyst Vinique and Bonnie, Network specialist Patrick, Business analyst Nancy, Human resources manager James, and finance manager Cassandra. The number of hours that they can be billed per week is 40 hours which mean they work for 8 hours per day and 5 days per week. They can perform their work in their home and they will present their work once a week in their companys meeting room. This project is expected to end within 9 months.

Task Name                                                                Duration    Start Date   Finish Date

1 Initiating                                                                                12d               Mon 3/1/04      Tue 3/16/04

2 Planning                                                                                 88d       Wed 3/17/04    Fri 7/16/04

   2.1 Develop Team Contract                                                   7d                 Wed 3/17/04    Thu 3/25/04

   2.2 Develop Stakeholder Analysis                                         7d                  Fri 3/26/04       Mon 4/5/04

   2.3 Develop Scope Statement                                               34d       Tue 4/6/04       Fri 5/21/04

     2.3.1 Define Product Characteristics and Requirements    20d       Tue 4/6/04        Mon 5/3/04

     2.3.2 Define Product Deliverables                                      14d       Tue 5/4/04                  Fri 5/21/04

   2.4 Develop WBS                                                                  7d                Mon 5/24/04     Tue 6/1/04

   2.5 Create Gantt Chart and Network Diagram                        30d       Wed 6/2/04      Tue 7/13/04

   2.6 Create Probability/Impact Matrix                                      3d         Wed 7/14/04     Fri 7/16/04

3 Executing                                                                               39d       Mon 7/19/04     Thu 9/9/04

   3.1 Develop Project Web Site                                                30d       Mon 7/19/04     Fri 8/27/04

   3.2 Project Presentation                                                        0d                 Fri 8/27/04        Fri 8/27/04

   3.3 Create Milestone Reports                                                 7d                 Mon 8/30/04     Tue 9/7/04

   3.4 Develop Project Agenda                                                  2d                 Wed 9/8/04       Thu 9/9/04

4 Controlling                                                                             34d        Fri 9/10/04            Wed10/27/04

   4.1 Create new baseline                                                       10d                 Fri 9/10/04       Thu 9/23/04

   4.2 Update project charter and scope statement                   5d        Fri 9/24/04       Thu 9/30/04

   4.3 Update contract and scope statement                            10d                   Fri 10/1/04      Thu10/14/04

   4.4 Create monthly reports                                                    6d                 Fri 10/15/04      Fri 10/22/04

   4.5 Update prioritized risks                                                    3d                Mon10/25/04   Wed10/27/04

5 Closing                                                                                 25d              Wed 10/27/04   Wed 12/1/04

   5.1 Final project presentation                                                0d                Wed 10/27/04  Wed 10/27/04

   5.2 Prepare lessons-learned report                                       4d                Thu 10/28/04      Tue 11/2/04

   5.3 Prepare final project report                                             14d               Wed 11/3/04               Mon 11/22/04

   5.4 Create transition report                                                   4d                Tue 11/23/04      Fri 11/26/04            5.5 Update project Web Site                                                3d                Mon 11/29/04    Wed 12/1/04

IV.            Deliverables Schedule:

Business case, charter, team contract, scope statement, WBS, schedule, cost baseline, status reports, final project presentation, final project report, lessons-learned report, and any other documents are required to manage the project.

Product-related deliverables: research reports, design documents, software code, hardware, etc.

1. Survey: Survey current users to help determine desired content and features for the intranet site.
2. Files for templates: The intranet site will include templates for at least twenty documents when the system is first implemented, and it will have the capacity to store up to one hundred documents. The project team will decide on the initial twenty templates based on survey results.
3. Examples of completed templates: The intranet site will include examples of projects that have used the templates available in the intranet site. For example, if there is a template for business case, there will also be an example of a real business case that uses the template.
4. Files for tools: The intranet site will include information on how to use several project management tools, including the following as a minimum: work breakdown structures, Gantt charts, network diagrams, cost estimates, and earned value management. Where appropriate, sample files will be provided in the application software appropriate for the tool. For example, Microsoft Project files will be available to show sample breakdown structures, Gantt chart, network diagrams, cost estimates, and applications of earned value management. Excel files will be available for sample cost estimates and the earned value management charts.
5. Example application of tools: The intranet site will include examples of real projects that have applied the tools listed in number 4 above.
6. Articles: The intranet site will include at least ten useful articles about relevant topics in project management. The intranet site will have the capacity to store at least one thousand articles in PDF format with an average length of ten pages each.
7. Links: The intranet site will include links with brief descriptions for at least twenty useful sites. The links will be categorized into meaningful groups.
8. Expert database: In order to deliver a Help feature, the system must include and access a database of approved experts and their contact information. Users will be able to search for experts by predefined topics.
9. User request: The intranet site will include an application to solicit and process request from users.
10. Intranet site design: An initial design of the new intranet site will include a site map, suggested formats, appropriate graphics, etc. The final design will incorporate comments from users on the initial design.
11. Intranet site content: The intranet site will include content for the templates and tools section, articles section, article retrieval section, links section, Help section, User Request feature, security, and payment features.
12. Test plan: The test plan will document how the intranet site will be tested, who will do the testing, and how bugs will be reported.
13. Promotion: A plan for promoting the intranet site will describe various approaches for soliciting inputs during design. The promotion plan will also announce the availability of the new intranet site.

14. Project benefit measurement plan: A project benefit plan will measure the financial value of the intranet site.

V.              Applicable Standards:

Our web-site programmer is come from the exworf IT Sdn. Bhd and he provides a good work attitude when he joins us to design the companys intranet design part. Besides that some of the sport companies such as Slimmer Company, SQ Healthy Sdn. Bhd., and so on also provide us a lot of information, courses, and speech to help us successfully implement this project. Our company will sponsor the courses to all employees that working under company.

VI.            Acceptance Criteria:

Sometime the courses may cost heavy. So we will select and connect to those courses are cheaper and can fulfill our healthy requirement such as the swimming course, avoid smoking speech, and so on. In the other hand, the company will only accept the work if it is really can return the feed back for them. To solve this problem, the strong user inputs are very important and needed. We must also develop a method for capturing the benefits while the intranet site is being developed, tested, and after it is rolled out. If the project takes a little longer to complete or costs a little longer to complete or costs a little more than planned, the firm will still view it as a success if it has a good payback and helps promote the firms image as an excellent consulting organization.

VII.         Special Requirements:

The installation of new equipment covers more than just computer hardware, it also includes:

     Hardware make sure that all the parts are functioning well.

     Software it should be fully tested and run well the computer.

     Supplies such as tape and disks and new stationary should be sufficient.

After obtaining the benefit from well planning and control, the company has to continue to produce the site preparation before the actual implementation.

Typical installation for computer operation areas includes:

• Set up firewalls to prevent from easily burnt or hacked.
• Set up automatic smoke, heat and fire detection system.
• Set up audible alarm for automatic detection.
• Set up carbon dioxide fire prevention system with cylinder above the ceiling.
• Set up power distribution panel.
• Set up premise alarm.

The new installation software and hardware to support the implementation are listed as below:

Hardware:

1.     Personal Computer, Server, Switch, Hub, and others internetworking hardware is supply by one computer hardware vendor.

2.     Printer

3.     Backup Power Supply

4.     Computer system security setup equipment

Software:

1.     Windows XP

2.     Windows Server 2003

3.     Windows NT Workstation

4.     Microsoft Office XP

5.     Firewall

6.     Internet Installer Server (IIS)

III. Original and revised project plans and schedules

Work Breakdown Structure for Recreation and Wellness Intranet Project

       Prepared by: Adele Lim                                     Date: 1 March 2004

1 Initiating

  1.1 Develop weighted scoring model

  1.2 Develop Business Case

  1.3 Create Project Charter

2 Planning

  2.1 Develop team contract

  2.2 Develop stakeholder analysis

  2.3 Develop scope statement

        2.3.1 Define product characteristics and requirements

        2.3.2 Define product deliverables

  2.4 Develop WBS

  2.5 Create Gantt chart and Network Diagram

  2.6 Create Probability/Impact Matrix

3 Executing

  3.1 Develop project Web Site

  3.2 Project presentation

  3.3 Create milestone reports

  3.4 Develop project agenda

4 Controlling

  4.1 Create new baseline

  4.2 Update project charter and scope statement

  4.3 Update contract and scope statement

  4.4 Create monthly report

  4.5 Update prioritized risk

5 Closing

  5.1 Final project presentation

  5.2 Prepare lesson-learned report

  5.3 Prepare final project report

  5.4 Create transition report

  5.5 Update project Web Site

 Cost estimate:

Name	Position	Cost per Hour	Cost per Week (25h)/(12.5h)	Cost per Month	Total Cost
Tony Prince	Project manager	$100	$2500	$10000	$90000
Me	Programmer	$60	$1500	$6000	$54000
Patrick	Network specialist	$60	$1500	$6000	$54000
Nancy	Business analyst	$60	$1500	$6000	$54000
Bonnie	Programmer	$60	$1500	$6000	$54000
James	Human Resource	$60	$750	$3000	$27000
Cassandra	Financial	$60	$750	$3000	$27000
New Member	Programmer	$60	$1500	$6000	$54000
New Member	Programmer	$60	$1500	$6000	$54000
New Member	Network specialist	$60	$1500	$6000	$54000
New Member	Business analyst	$60	$1500	$6000	$54000

IV. Final project report

            The Recreation and Wellness Project is done to support the Manage Your Health, Inc strategic plan, with the objective of reducing internal costs, increasing cross-selling of products, and exploiting new web-based technology.

            Through out the whole project, we have using different method and approach to help in create and develop the project. We are produced a Web Site that could allow the employees to register for company-sponsored classes and program; track data on employees involvement in the recreational and health management programs; offer incentives for people to join the programs; produced the Health Coverage Costs Business Model to track employees health care expenses and company health care costs; the cross-selling system to improve the cross-selling; the web-based application to improve development and delivery of products and services.

            The project was success since the user response has been very positive; the project has met the schedule goal. Although the cost is about $100,000 more than planned, the top management is pleased with the results, where the final cost of the whole project was about $500,000.

            We were using the Project 2002 as the project management tool to create the project Gantt chart, Network Diagram, Resource Sheet, cash flow report, and project summary. The tool was helpful as we can assign each task and locate certain information easily; any modification of the task is done easily by just clicking on it. The tool provides clear and accurate information or output of the project.

            The project was able to complete on time, and was met the project goals. The whole project team was co-operative and willing to give help to other team members, in order to get the project completed. Since the management has changed the project scope, and outsourcing some of the work, the time of completion of the project was extended and the cost of the project increase as well, these make the whole project was cost about $100,000 more than planned. With this, the project team has to assign the new schedule based on the new scope, and create new cost estimation. The new schedule was taken another nine months to be completed.

            By working on this project, the whole project team has learned to be tolerant, co-operative with each other; learning how to be patient every time there was a problem occurs, at the same time, analyze the problem and give the solution to it. Knowing that the project may involve uncertainty, so every part of the project and the project documentation will be saved and have a backup file.

V. Deliverables, as appropriate

Project management-related deliverables: business case, charter, team contract, scope statement, WBS, schedule, cost baseline, status reports, final project presentation, final project report, lessons-learned report, and any other documents required to manage the project.

Business Case for Recreation & Wellness Intranet Project

Date: 29^th January 2004

Prepared by: Tony Prince

1.0  Introduction/ Background MYHs core business goal is to provide a variety of health care services across the globe. The CEO believes it can enhance development and delivery of its products and services by updating its strategic plan, reducing internal costs, increasing cross-selling of products and exploiting new web-based technologies for the customers and suppliers.

2.0 Business Objective MYH information technology departments strategic goals include continuing growth and profitability. The Recreation and Wellness Intranet project will support these goals by increasing visibility of the current employees. It will also enhance the profitability by reducing internal costs by improving employees health within one year of its rollout. Since MYH information technology department focuses on identifying profitable projects and measuring their value after completion, this project must meet those criteria.

3.0 Current Situation and Problem/Opportunity Statement A recent study found that MYH.Inc pays 20% more than the industry average for employees health care premiums, primarily due to the poor health of its employees. There is an opportunity to provide a new section on the intranet dedicated to sharing health care information across the organization to help improve employee health within one year.

4.0 Critical Assumption and Constraints The proposed intranet site must support the companys business goals and strategy. Current employees must actively support this project. Besides that, it needs to pay itself within 4 years to reduce the internal costs and exploiting new web-based technologies. The project manager must lead the effort, and project team must include participants from various parts of the company.

5.0 Analysis of Option and Recommendation There are 3 options for addressing this project: 1.     Since the business is doing well, so we still can continue to operate without introduce the new project. 2.     Purchase access to specialized software to support the new capability with little in-house development. 3.     Design and implement the new intranet capability using existing hardware and software.   Based on discussing with stakeholders, we agree that the option 3 is the best option.

6.0 Preliminary Project Requirements The main features of the Recreation and Wellness Intranet Project include the following: 1.     Accept to intranet for registering recreational programs. Employees are allowed to accept the intranet and register for company-sponsored recreational programs, such as soccer, softball, bowling and other sports.   2.     Accept for registering health-related issues classes and programs. They also can register for company-sponsored classes and programs to help them to manage their weight, reduce stress, and other health-related issues.   3.     Track data on employee involvement in these recreational and health-management programs.   4.     Offer incentives for people to join the programs and do well in them. For example, incentives for achieving weight goals, winning sports team competitions, and so on.   5.     Other features suggested by employees, if they add value to the business.

7.0 Budget Estimate and Financial Analysis A preliminary estimate of the cost for the entire project is $200,000. This estimate is based on the Project manager working about 20 hours per week for six months and other internal staff working a total of about 60 hours per week for six months. Project benefits are based on a negotiating lower premiums that saving about $30/employee/year for full-time employees over the next four years. Exhibit a summarizes the projected costs and benefits and shows the estimated net present value (NPV), return on investment (ROI), and year in which payback occurs. It also lists assumptions made in performing this preliminary financial analysis. All of the financial estimates are very encouraging. The estimated payback is within four years, as requested by the sponsor. The NPV is $1,456,000, and the discounted ROI based on a four-year system life is excellent at 274 percent.

8.0 Schedule Estimate The sponsor would like to see the project completed within six months but there still have some flexibility in the schedules. We also assume that the new system will have a useful life of four years.

9.0 Potential Risks There have several risks involved with this project. The foremost risk is lack of interest in the new system by employees. There are technical risks in choosing the type of software to track, analyze, delivery, searching, the use of electronic commerce capabilities, and so on. The main business risk is investing the time and money into the project and not realizing the projected benefits.

10.0 Exhibits Exhibit A: Financial Analysis for Recreational and Wellness Intranet Project Discount rate 8%                             Assume the project is completed in Year 0     Year           0 1 2 3 4 Total   Costs 200 100 100 100 100     Discount factor 1,00 0,93 0,86 0,79 0,74     Discounted costs    200     93     86        79       74     531                   Benefits 0 600 600 600 600     Discount factor 1,00 0,93 0,86 0,79 0,74     Discounted benefits 0   556    514      476     441  1.987                   Discounted benefits - costs   (200)   463    429      397     368    1.456 NPV Cumulative benefits - costs   (200)   263    692   1.089  1.456       Payback In year 4         ROI 274%                         Assumptions               Enter assumptions here

Updated: Project Charter

Updated: March 27, 2004.

Project Title:             Recreation and Wellness Intranet Project

Project Start Date: March 1, 2004               Project Finish Date: September 1, 2004

Budget Information:  The Company has allocated RM 200,000 for this project.

Project Manager: Tony Prince, (016)-3954682, Tony_prince@MYH.Inc.com      

Project Objectives: Provide an application on the current Intranet to help employees improve their health. This application will help improve employee health within one year of its rollout so that lower premiums can be negotiated, saving about $30/employee/year for full-time employees over the next four years.

New Objectives: The improvement of employees health is also vital for companys growth. Healthy workforce means increase productivity and benefits the company in the long run. The successful of this project is to boost the health plan available for staff members and increase their morale indirectly.

Approach:

• Allow employees to register for company-sponsored recreational programs.
• Allow employees to register for company-sponsored classes and programs to help them manage their weight, reduce stress, stop smoking, and manage other health- related issues.
• Track data on employee involvement in these recreational and health-management programs.
• Offer incentives for people to join the programs and do well in them.

New Approach:

• Organize some competition that offer attractive prize to encourage participation.
• Offer and create an incentive program that rewards anyone that successfully refers other people to join the project plan.
• Encourage staff that is doing well in the project to give a testimonial to other will-be participants.
• Provide a monitoring committee to monitor the progress of all participant and how well they are doing it and what benefits they get.
• From the monitoring committee, the data from it will be use to improve any kind of improvement to the on-going plan.

Role	Name	Organization/ Position	Contact Information
Provide direction and funding	Jaen Tan	CEO, Project Sponsor	Jaen_Tan@MYH.Inc.com
Monitor project, provide staff	Rainy Wong	CIO	Rainy_Wong@MYH.Inc.com
Plan and execute project	Tony Prince	Project Manager	Tony_prince@MYH.Inc.com
Mentor Vivian	May Lim	Director of Information, Technology Operations	May_lim@MYH.Inc.com
Provide stuff, issue memo to all employees about project	Michael Liu	VP, Human Resources	Michael_liu@MYH.Inc.com

Sign-off:

Comments:

I believe that this project will be beneficial to many people. Tony Prince, Project Manager.

The participation of staff is also a key that improve the project successfulness. Hopefully they are many supports from them. Michael Liu, VP Human Resources Department.

Team Contract

Project   Name: Recreation and Wellness Intranet Project

Project Team Members Names and Sign-off:

Name	Sign-off on Team Contract
Tony
Jaen
Patrick
Nancy
Bonnie
James
Cassanda

Code of Conduct: As a project team, we will:

• Work proactively, anticipating potential problems and working to prevent them
• Keep other team members informed of information related to the project
• Focus on what is best for the entire project teams

Participation: We will:

• Be honest and open during all project activities
• Encourage diversity in teamwork
• Provide the opportunity for equal participation
• Be open to new approaches and consider new ideas
• Have one discussion at a time
• Let the project manager know well in advance if a team member has to miss a meeting or may have trouble meeting a deadline for a given task.

Communication: We will:

• Decide as a team on the best way to communicate. Since a few team members cannot meet often for face-to-face meetings, we will use e-mail, a project Web-site, and other technology to assist in communicating.
• Have the project manager facilitate all meetings and arrange for phone and videoconferences, as needed.
• Work together to create the project schedule and enter actual into our enterprise wide project management system by 3PM every Tuesday.
• Project ideas clearly and concisely
• Keep discussions on track and have one discussion at a time

Problem Solving: We will:

• Encourage everyone to participate in solving problems
• Only use constructive criticism and focus on solving problems, not blaming people
• Strive to build on each others ideas

Meeting Guidelines: We will:

• Plan to have a face-to-face meeting the first and third day morning of every month
• Meet more frequently the first month
• Arrange for telephone or videoconferencing for participants as needed
• Hold other meetings as needed
• Record meeting minutes and send them out via e-mail within 24 hours of all project meeting, focusing on decisions made and action items from each meeting
• Develop an agenda before all meetings with our project sponsor and client advisors
• the project and send them out via e-mail to all team members and the project sponsor

Updated: Scope Statement

Project Title: Recreation and Wellness Intranet Project Date: March 1, 2004           Prepared by: Tony Prince, Project Manager, (016)123-4567, Updated: March 27, 2004                                                                         tony_prince@jwdconsulting.com

Project Justification: Jaen Tan, CEO of JWD Consulting, requested this project to assist the company in meeting its strategic goals. This project provides application through intranet, where employee could improve their health by registered the company-sponsored program via current internet. This project helps company reduce the premium costs, increase employees health as well as saving about $30/employee/year for full-time employees over the next four years. The budget for the project is $200,000. An additional $100,000 will be requested every year for operational expenses after the project is completed. Estimated benefits are $600,000 each year. It is important to focus on the system paying for itself within one year. .

Product Characteristics and Requirements: Templates and tools: The intranet site will allow authorized users to download               files they can use to create project management documents and to help them use project management tools. These files will be in Microsoft Word, Microsoft Project, or in HTML or PDF format, as appropriate. User submissions: Users will be encouraged to e-mail files with sample templates and tools to the Webmaster. The Webmaster will forward the files to the appropriate person for review and then post the files to the intranet site, if desired. Articles: Articles posted on the intranet site will have the appropriate copyright permission. The preferred format for articles will be PDF. The project manager may approve other formats. Links: All links to external site will be tested on a weekly basis. Broken links will be fixed of removed within five working days of discovery. The Help feature must be user-friendly and capable of soliciting questions and immediately acknowledging that the question has been received in the proper format. The feature must also be capable of forwarding the question to the appropriate expert (as maintained in the systems expert database) and capable of providing the status of questions that are answered. The system must also allow for payment for advice, if appropriate. Security: The intranet site must provide several level of security. All internal employees will have access to the entire intranet site when they enter their security information to access the main, corporate intranet. Part of the intranet will be available to current users based on verification with the current user database. Other options of the intranet will be available after negotiating a fee or entering a fixed payment using preauthorized payment methods. Search feature: The intranet site must include a search feature for users to search by topic, keywords, etc. The intranet site must be accessible using a standard Internet browser. Users must have appropriate application software to open several of the templates and tools. The intranet site must be available 24 hours per day, 7 days per week, with one hour per week for system maintenance and other periodic maintenance, as appropriate. The authorized users can access the intranet and register for company-sponsored recreational programs, and health-related issues classes and programs. Track data on employee involvement in these recreational and health-management programs.

Summary of Project Deliverables Project management-related deliverables: business case, charter, team contract, scope statement, WBS, schedule, cost baseline, status reports, final project presentation, final project report, lessons-learned report, and any other documents required to manage the project. Product-related deliverables: research reports, design documents, software code, hardware, etc. Survey: Survey current users to help determine desired content and features for the intranet site. Files for templates: The intranet site will include templates for at least twenty documents when the system is first implemented, and it will have the capacity to store up to one hundred documents. The project team will decide on the initial twenty templates based on survey results. Examples of completed templates: The intranet site will include examples of projects that have used the templates available in the intranet site. For example, if there is a template for business case, there will also be an example of a real business case that uses the template. Files for tools: The intranet site will include information on how to use several project management tools, including the following as a minimum: work breakdown structures, Gantt charts, network diagrams, cost estimates, and earned value management. Where appropriate, sample files will be provided in the application software appropriate for the tool. For example, Microsoft Project files will be available to show sample breakdown structures, Gantt chart, network diagrams, cost estimates, and applications of earned value management. Excel files will be available for sample cost estimates and the earned value management charts. Example application of tools: The intranet site will include examples of real projects that have applied the tools listed in number 4 above. Articles: The intranet site will include at least ten useful articles about relevant topics in project management. The intranet site will have the capacity to store at least one thousand articles in PDF format with an average length of ten pages each. Links: The intranet site will include links with brief descriptions for at least twenty useful sites. The links will be categorized into meaningful groups. Expert database: In order to deliver a Help feature, the system must include and access a database of approved experts and their contact information. Users will be able to search for experts by predefined topics. User request: The intranet site will include an application to solicit and process request from users. Intranet site design: An initial design of the new intranet site will include a site map, suggested formats, appropriate graphics, etc. The final design will incorporate comments from users on the initial design. Intranet site content: The intranet site will include content for the templates and tools section, articles section, article retrieval section, links section, Help section, User Request feature, security, and payment features. Test plan: The test plan will document how the intranet site will be tested, who will do the testing, and how bugs will be reported. Promotion: A plan for promoting the intranet site will describe various approaches for soliciting inputs during design. The promotion plan will also announce the availability of the new intranet site. Project benefit measurement plan: A project benefit plan will measure the financial value of the intranet site.

Project Success Criteria: Our goal is to complete this project within six months for no more than $200,000. The project sponsor, Jaen Tan, has emphasized the importance of the project paying for itself within one year after the intranet site is complete. To meet this financial goal, the intranet site must have strong user inputs. We must also develop a method for capturing the benefits while the intranet site is being developed, tested, and after it is rolled out. If the project takes a little longer to complete or costs a little longer to complete or costs a little more than planned, the firm will still view it as a success if it has a good payback and helps promote the firms image as an excellent consulting organization.

VI. Lesson-Learned report